Find answers to common questions or get in touch with our support team.
FREQUENTLY ASKED QUESTIONS
Quick answers to the most common questions we receive.
Click the "Sign In" button at the top of the page, then select "Create Account". You'll need to provide a valid email address, create a password, and complete the verification process.
On the sign-in page, click "Forgot Password" and enter your email address. We'll send you a password reset link that's valid for 24 hours.
After signing in, click on your profile picture in the top right corner and select "Account Settings". From there, you can update your profile information, change your password, and manage notification preferences.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment methods depending on your region. You can view all available payment options in the checkout process.
Refund requests are handled through our support team. Please contact us through the form below with your order number and reason for the refund. Note that refund eligibility depends on our refund policy and local regulations.
Game credits are our in-platform currency used for entry fees, special features, and cosmetic items. Credits purchased are added to your account immediately and don't expire. Premium members receive bonus credits with every purchase.
First, check your internet connection and try refreshing the page. If problems persist, try clearing your browser cache or switching to our mobile app. For ongoing issues, please contact our support team with details about your device and internet connection.
For web play: Any modern browser (Chrome, Firefox, Safari, Edge) with JavaScript enabled. For mobile: iOS 12+ or Android 8+. Our games are designed to run on most devices, but performance may vary on older hardware.
Use the "Report Issue" button in the game, or contact our support team with details about the problem, including any error messages, when it occurred, and steps to reproduce it if possible.
Couldn't find what you're looking for? Our support team is ready to help you with any questions or issues.
Available 24/7 for immediate assistance with quick questions and common issues.
Call us directly for personalized assistance with complex issues or account-related matters.
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